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General Terms & Conditions – The Layali Collective

Version: September 2025​

These terms apply to all retreats and trips offered by The Layali Collective. By making a booking, the participant agrees to the following terms. 

Article 1 - Definitions

  1. Organizer / We / Us: The Layali Collective, registered in Roermond, The Netherlands under Chamber of Commerce number 88037843, acting as a tour operator within the meaning of the European Package Travel Directive.

  2. Participant / Traveler / You: any natural person who books or takes part in a (package) trip/retreat with us.

  3. Agreement: the binding travel agreement between you and the Organizer.

  4. Package Trip / Retreat: a pre-arranged combination of at least two different travel services (e.g., accommodation + transfers/activities/workshops), offered at a total price, excluding flights.

  5. GGTO: Guarantee Fund for Specialized Tour Operators with which the Organizer is affiliated.Non-refundable components/rates: services that cannot be refunded by suppliers, regardless of the time of cancellation.

  6. Business Days: Monday to Friday, excluding official public holidays in the Netherlands.

Article 2 - Applicability

  1. These terms apply to all our offers, agreements, and (retreat) trips, whether concluded online or offline.

  2. Deviations are only valid if agreed upon in writing.

  3. Your own terms and conditions expressly do not apply.

Article 3 - Information & Offers

  1. We take great care in providing (travel) information, photos, and descriptions. Obvious errors or typos in quotations or publications are not binding; we reserve the right to correct them.

  2. Specific wishes (diet, allergies, room allocation, mobility) count as preferences unless we have confirmed them as guarantees in writing.

  3. Flights are not provided by us; you arrange and pay for your own flight and are responsible for connections to the program. If requested, we can help arrange your flight.

  4. All offers, quotations, and price estimates from The Layali Collective are non-binding and subject to obvious errors.

  5. The validity period of a quotation is stated in the quotation itself. If no period is mentioned, the validity is a maximum of 3 days.

  6. Promotions or discounts apply only to new bookings within the indicated period and cannot be applied retroactively.

  7. A combined price quotation does not oblige us to carry out part of the assignment at a corresponding part of the total price.

Article 4 - Conclusion of the Agreement

  1. The agreement is concluded when we confirm your booking in writing by email.

  2. By booking, you declare that you have read and accepted these terms for yourself and any co-participants.

Article 5 - Verification of Details

  1. You are required to check all details (names, dates, arrangements, dietary needs, emergency numbers) immediately upon receipt of the booking confirmation.

  2. Inaccuracies must be reported to us in writing within 24 hours of receipt.

  3. Costs arising from incorrect or incomplete details (e.g., after this 24-hour period) are at your expense.

Article 6 – Prices, Surcharges & Exchange Rates

  1. All prices are in euros, per person, including VAT and excluding flights unless stated otherwise.

  2. We may adjust prices if unavoidable and objectively measurable cost increases occur (e.g., local taxes, surcharges, exchange rates), in accordance with the law.

  3. If the price increase exceeds 8% of the travel sum, you may cancel the agreement without cancellation fees; amounts already paid will be refunded, except for non-refundable components (see Art. 11).

Article 7 - Payment

  1. Deposit: 40% of the total travel sum, payable within 3 days after booking confirmation.

  2. Remaining balance: must be received by us no later than 6 weeks before departure.

  3. For bookings made within 6 weeks before departure, the full amount is due immediately.

  4. If (partial) payments are not made, we may cancel the booking; the cancellation terms in Art. 12 then apply.

  5. A GGTO consumer contribution of €9,- (as set by GGTO) will be charged per person, per booking.

Article 8 – Guarantee Fund (GGTO) & Financial Security

  1. The Layali Collective is affiliated with GGTO. In the event of our financial insolvency, GGTO guarantees the repayment of prepaid travel sums and, if relevant, repatriation/alternatives.

  2. GGTO coverage and conditions can be consulted at ggto.nl. The consumer contribution set by GGTO is payable by the participant.

Article 9 – Minimum Number of Participants & Continuation

  1. Each retreat requires a minimum number of participants (as stated in the trip description).

  2. If the minimum is not reached, we may cancel the trip free of charge up to 21 days before departure. You will receive the paid travel sum back.

  3. In the event of cancellation by us, we will offer an alternative where possible; you are not obliged to accept it.

Article 10 – Changes by the Organizer

  1. We may adjust the program, order of days, times, and components if circumstances warrant (e.g., weather, safety, supplier availability).

  2. If a substantial component changes, we will notify you immediately, and you have the right to cancel the agreement or choose a suitable alternative. Refunds will follow the law and these terms.

Article 11 – Non-Refundable Components

  1. Certain components (e.g., specific room rates, activities, excursions, desert camps, external workshops, “early bird” or promotional rates) may be non-refundable from the time of booking.

  2. These will be indicated in the quotation/booking as non-refundable. In case of cancellation by you, these costs are not refunded; we will try, without guarantee, to limit or rebook costs.

  3. Any supplier-imposed refund restrictions remain fully applicable.

Article 12 – Cancellation by Participant & Right of Withdrawal

  1. Cancellations must be made in writing by email (the date/time of our receipt applies).

  2. Cancellation fees apply as follows:

  3. Up to 8 weeks before departure: 40% of the travel sum (equal to the deposit).

  4. 8 to 4 weeks before departure: 80% of the travel sum.

  5. Within 4 weeks before departure: 100% of the travel sum.

  6. Non-refundable components (Art. 11) are always charged at 100%, regardless of the cancellation date.

  7. You are responsible for a cancellation insurance policy; this may cover (part of) your costs depending on the policy and reason for cancellation.

  8. Under Dutch law (Art. 6:230p sub e BW), the statutory right of withdrawal (14-day cooling-off period for distance consumer purchases) does not apply to travel agreements falling under the package travel directive and services on specific dates, such as our retreats.

  9. This means that once you book a trip and it is confirmed by us, it is binding and cannot be revoked free of charge, except as per the cancellation terms.

Article 13 – Cancellation/Changes by Organizer (incl. Force Majeure)

  1. We may cancel the trip in cases of force majeure or unforeseen circumstances (e.g., natural disasters, pandemics, political unrest, strikes, safety concerns) or if the minimum number is not reached (Art. 9).

  2. If we cancel, you will be refunded the travel sum.

  3. We are not liable for additional costs outside the land arrangement, such as flights, visas, vaccinations, insurance, and personal expenses, but we will do our best to inform you in advance.

Article 14 – Flights, Arrival & Departure Times

  1. You book and pay for your own flights. We recommend choosing arrival/departure times that fit the program and considering flexible or refundable tickets. We can assist with flight booking if desired.

  2. We are not liable for delays, cancellations, or schedule changes by airlines or missed program components as a result.

  3. Any additional costs are at your own expense unless agreed otherwise in writing.

Article 15 – Travel Documents, Visa, Health & Vaccinations

  1. You are fully responsible for valid travel documents (passport/ID, visas), entry requirements, health certificates, vaccinations, and other formalities of the destination country.

  2. Failure to meet these requirements may result in denial of transport/entry; resulting costs are at your expense.

  3. Please inform us before booking about any medical or mobility restrictions; we will assess whether safe participation is possible.

Article 16 – Insurance (Mandatory/Recommended)

  1. Travel insurance (including coverage for medical costs and accidents) is mandatory for participation in our retreats/trips.

  2. Cancellation insurance is strongly recommended; you are responsible for arranging this yourself.

  3. Proof of insurance must be provided upon request.

Article 17 – Conduct, Safety & Exclusion

  1. We expect respectful behavior towards fellow travelers, staff, local culture, and nature.

  2. Alcohol/drug abuse, intimidating, or dangerous behavior may result in immediate exclusion from (further) participation without a refund.

  3. You must follow instructions from our guides and suppliers for safety reasons.

Article 18 – Organizer’s Liability

  1. We are liable for the proper execution of the package trip in accordance with the law unless the failure is due to:
    a) you or a third party not involved in providing the travel services; or
    b) unavoidable and extraordinary circumstances.

  2. Our liability is limited to direct damages and capped at the travel sum per participant, unless caused by intent or gross negligence.

  3. We are not liable for: loss/theft of property, consequential damages, lost vacation enjoyment, or services you book independently outside our arrangement.

Article 19 – Participant’s Liability & Damages

  1. You are liable for damages you cause to accommodation, furnishings, vehicles, or third-party property.

  2. Any security deposits and/or damages charged by suppliers are at your expense and must be paid upon request.

Article 20 – Room Allocation, Check-in/out & Services

  1. Room allocation is based on the booking (e.g., twin share/private). Single occupancy may be subject to a single supplement charge.

  2. Early check-in/late check-out is available upon request but not guaranteed; extra costs may apply.

  3. We aim to honor preferences but reserve the right to provide an equivalent alternative.

Article 21 – Program Components & Optional Activities

  1. Included activities are listed in the program description/booking.

  2. Optional activities are booked on-site or in advance; participation is voluntary and at your own risk.

  3. If availability is limited, we will provide an equivalent alternative where possible.

Article 22 – Photos/Videos & Publicity

  1. Photos and/or videos may be taken during retreats/trips for atmosphere impressions and promotional purposes.

  2. If you do not wish to be recognizable, please inform us in advance and on-site; we will respect this and do our best to avoid or anonymize you.

Article 23 – Privacy & GDPR

  1. We process personal data in accordance with the GDPR. See our Privacy Policy on the website.

  2. For the execution of the trip, we share necessary data with suppliers (accommodation, driver, guide, wellness, etc.).

  3. Medical/dietary information is processed only as relevant and with your consent.

Article 24 – Complaints Procedure

  1. Complaints about the execution of the trip must be reported immediately and demonstrably to the trip leader/host and confirmed in writing via email to info@layalicollective.com. This allows us to resolve the issue during the trip.

  2. If the complaint is not satisfactorily resolved on-site, the participant may submit a written complaint to The Layali Collective within 4 weeks after the trip. We will respond within 14 days with a proposed solution; if not possible, you will receive confirmation with an expected resolution timeline.

  3. Participants may not publish complaints, opinions, or statements in (online) media or on social platforms in a defamatory, slanderous, or factually incorrect manner before fully completing the internal complaints procedure.

  4. Unjustified negative publicity harming The Layali Collective or its suppliers may result in liability claims for damages and possible legal action.

  5. Constructive feedback and honest reviews are of course allowed, provided they are fact-based and comply with Dutch defamation law (Art. 261/262 Criminal Code).

Article 25 – Transfer of Booking (Substitution)

  1. You may transfer your booking to a suitable replacement up to 8 days before departure, provided the supplier accepts it.

  2. You and the replacement are jointly liable for payment of the remaining travel sum and any transfer costs.

Article 26 – Governing Law & Jurisdiction

  1. Dutch law applies to these terms and all agreements.

  2. Disputes will be submitted to the competent court in the Netherlands.

Article 27 – Final Provisions

  1. If any provision is null or voided, the remaining provisions remain fully valid; we will replace the invalid provision with one that aligns as closely as possible with the purpose and intent.

  2. Changes/additions to these terms are only valid in writing.

If you have any questions about our Terms and Conditions you can e-mail us at info@layalicollective.com.

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